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Free worldwide shipping on all orders over $150

FAQ

HOW DO I PAY?

buy reborn baby doll

AerinaBaby Reborn doll accepts payment from PayPal only. Please make sure your PayPal account has sufficient balance available (funded by verified bank accounts or credit cards).

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PayPal: the most convenient payment method in the world

We primarily use PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card). You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

CAN YOU DELIVERING INTERNATIONAL ORDERS?Where to buy reborn baby doll ?

Yes we ship internationally! For shipping options and quotes, put an item in your Cart, then enter your country and zip code. Babe-Reborn official online store bearing any tariff or customs fee, duty, tax, or brokerage fee (if needed). Babe-Reborn uses the best carriers in the business to make sure your orders get to you ASAP. 

Once doll has shipped, tracking information will be sent.

WHEN WILL MY ORDER ARRIVE?Where to buy reborn baby doll ?

We make your reborn doll after you ordered to make sure every detail.

The painting and order processing time is about 3-5 days.

Then we will ship it. Once it has shipped , we will send you an email.

The shipping time is usually 4-20 days. It depends on shipping methods your choose.

ATTENTION: WE ARE PLANNING A GREAT VACATION TO EXPLORE NORTHERN LIGHTS AND ICE CAVE AT REYKJAV√ćK, ORDERS AFTER JANUARY 17 WILL BE SENT OUT ON FEBRUARY 1.

The delivery company is usually Fedex, Yun Express ,or DHL , you could track the number when your reborn doll has arrived at your country.

WHY DID NOT RECEIVE A CONFIRMATION LETTER?Where to buy reborn baby doll ?

It really happens that some customer cannot receive the confirmation letter. The undelivered mail returned to sender via some unknown reason.

Email us with the email address or name when you order.We will get back to you as soon as possible.

WHY IS MY DOLL TURNING BLACK/BLUE?Where to buy reborn baby doll ?

Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll’s skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll’s skin. You may also want to avoid dark-toned clothing on the especially light skin tones to prevent this problem.

DOES REBORN DOLL HAVE MOVABLE PARTS?Where to buy reborn baby doll ?

The arms and legs of the reborn doll can be removed and moved up and down . And our reborn dolls don’t cry , blink , or pee.

CAN I CANCEL /MAKE CHANGES TO THE ORDER I JUST PLACED?Where to buy reborn baby doll ?

It is only possible to make a change to your order if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service team with your change /cancellation request details included.

CAN THE BABY TAKE A BATH?

Only the baby with full silicone body could be immersed into the water and play with your lovely child.

Baby with cloth body could not be put into water.

IS MY ONLINE ORDER SECURE?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us are encrypted even before they are sent. 

HOW DO I CARE FOR MY DOLL?

We have a guide to assist you in caring for your doll. Click this: BLOG

WHY DOES MY DOLL NOT LOOK LIKE THE PICTURES?

The dolls pictured on our website are full physical photo by our reborn dolls. We strive for the highest quality and standards for each and every doll we produce.

If for any reason you are not satisfaction with your doll, please email: [email protected] so that we can resolve the issue.

WHAT’S YOUR RETURN POLICY?

The “AerinaBaby Reborn doll” guarantees your 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a full refund of the purchase price. Our goal is not only to help you build your doll collection at an affordable price, but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.

Free Worldwide shipping

On all orders above $150

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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